PSOC Unit group 5244 — Contact center salespersons

Contact center salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact center or from non-centralized premises. Their tasks include: a) promoting goods and services by telephone or electronic mail, following scripts and working form lists of contacts; b) creating interest in goods and services, and seeking a sale or agreement to see sales representatives; c) arranging processing and dispatch of goods and services, information kits and brochures to customers; d) arranging appointments for sales representatives; e) recording notes for follow up action and updating marketing databases to reflect changes to the status of each customer; f) reporting competitor activities and issues raised by contacts for attention by managers; g) maintaining statistics of calls made and successes achieved; h) submitting periodic reports on telemarketing activities and results. Examples of the occupations classified here: Call center agent (sales and marketing), Call center salesperson, Customer contact center salesperson, Internet salesperson, Telemarketer, Telemarketing salesperson, Telephone salesperson Some related occupations classified elsewhere: Contact center information clerk - 4222, Customer service representative - 4222

Use this unit group when the occupation wording needs to sit under Other sales workers.

Use this node when the job title is more specific than the broader Other sales workers grouping.