Key facts
Code summary
Code 8221
Official title Call centers activities (Voice)
Version PSIC 2019
Source layer PSA / BSP
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PSIC 2019 Navigation-first hub Class 8221 - Call centers activities (Voice)
PSIC Class 8221 covers Call centers activities (Voice). Current child subclasses include Customer Relationship Management Activities, Sales and Marketing (including Telemarketing) Activities, and Other Call Centers...
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Nearby codes
About this level
Practical summary
Class 8221 sits in the PSIC 2019 hierarchy under N Administrative and Support Service Activities > 82 Office Administrative, Office Support and other Business Support Activities > 822 Call centers and other related activities. This class usually fans out into more specific subclasses such as Customer Relationship Management Activities, Sales and Marketing (including Telemarketing) Activities, and Other Call Centers Activities (voice), n.e.c.. It is the level people use when they already know the activity family but still need the exact five-digit match.
Administrative context
Where this code is used
This class is used when a business can already narrow the activity family and only needs to compare the final subclasses such as Customer Relationship Management Activities, Sales and Marketing (including Telemarketing) Activities, and Other Call Centers Activities (voice), n.e.c.. It is the level most often checked before a five-digit decision is finalized.
Selection note
How to choose it
Use this class to choose between its final subclasses such as Customer Relationship Management Activities, Sales and Marketing (including Telemarketing) Activities, and Other Call Centers Activities (voice), n.e.c.. If two options look close, compare the exact activity, the outputs and the way the business actually earns revenue.
Official note
Source-backed description
This class includes: Inbound call centers, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer request for assistance or address customer complaints. Outbound call centers using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients. activities telemarketing) activities
FAQ
What does PSIC Class 8221 cover?
PSIC Class 8221 is the four-digit layer that sits just above the final subclasses and usually defines the activity family for Call centers activities (Voice).
How do I compare Class 8221 with the sibling classes?
Read the neighboring classes and compare the exact wording of the child subclasses. Nearby options include 8222 Back-office operations activities (Non-voice) and 8229 Other non-voice related activities.
Why does Class 8221 matter for a filing decision?
It is usually the last broad checkpoint before the five-digit subclass choice, so it is the right place to catch near-miss classifications.