PSOC Unit group 4222 — Contact center information clerks

Contact center information clerks provide advice and information to clients; respond to queries regarding a company’s or an organization’s goods, services or policies; and process financial transactions using the telephone or electronic communications media, such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided. Their tasks include: a) dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints; b) identifying requirements and entering events into a computer system; c) dispatching tasks to other units, when relevant; d) invoicing or handling payments, where necessary; e) sending letters, information sheets and other documents to clients; f) advising clients of additional products or services. Examples of the occupations classified here: Call center agent, Call center assistant/representative, Customer contact center information clerk, Customer service assistant, Customer service representative Some related occupations classified elsewhere: Call center salesperson - 5244, Customer contact center salesperson - 5244, Market research interviewer - 4227, Telemarketing salesperson - 5244, Telephone operator - 4223

Use this unit group when the occupation wording needs to sit under Client information workers.

Use this node when the job title is more specific than the broader Client information workers grouping.