PSOC Unit group 4224 — Hotel receptionists

Hotel receptionists register guests; assign rooms; issue keys; provide information concerning the hotel services; make room reservations; keep a record of rooms available for occupancy; and present statements of charges to departing guests and receive payment. Their tasks include: a) maintaining an inventory of rooms available for occupancy, reservations and room assignments; b) registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys; c) providing information regarding hotel services and services available in the community; d) providing information about availability of accommodation and making room reservations; e) responding to guests’ requests for housekeeping and maintenance services as well as complaints; f) contacting housekeeping or maintenance services when guests report problems; g) compiling and checking guest accounts for charges using computerized or manual systems; h) receiving and forwarding messages in person or using telephone or telephone switchboard; i) reviewing statements of charges to departing guests and receiving payment. Examples of the occupations classified here: Hotel front desk clerk, Hotel receptionist

Use this unit group when the occupation wording needs to sit under Client information workers.

Use this node when the job title is more specific than the broader Client information workers grouping.